About the role
Sigil™ turns a photo of a CMR into a Polish RMPD declaration and files it with PUESC under the carrier's own company credentials. The product has been live since September 2026. We are looking for a customer support specialist. Your shift: 08:00 to 17:00, Monday to Friday. Your clients: carriers in the seven western regions.
A dispatcher calls when the truck is already at the loading bay and something in the declaration does not add up. Your job is to have them hang up with the problem solved, not with a promise.
Responsibilities
- Answering clients in chat, by email and by phone: how to file, why it was refused, what to fix
- Walking clients through the hard cases: amending a declaration, closing it, cancelling it, checking a position via RMPD406
- Helping with the PUESC connection and fleet synchronisation
- Explaining PUESC refusal codes in plain language
- Passing back to the team whatever repeats: if one question arrives three times, the problem is in the product, not in people
Requirements
- A year of customer support or dispatcher experience
- Knowledge of CMR and a basic grasp of RMPD, PUESC and the Polish requirements; we teach the rest
- Calm with someone who is upset about a penalty
- Confident computer user: CRM, chats, documents and spreadsheets
- Fluent Ukrainian; part of the client base speaks Russian
- Polish or English is a plus
Pay
A base of 400 € a month, paid in hryvnia at the NBU rate.
Conditions
- Remote, from any city in Ukraine
- Shift 08:00 to 17:00, Monday to Friday
- Work phone and connectivity at our expense
- We train you on the product, on PUESC and on the cases carriers actually bring
Technical setup
A laptop, internet from 40 Mbps and a workplace ready for power outages.
How to apply
Email us. Briefly describe the international transports you handled and the documents you prepared. A CV is welcome but not required.